At Alchemy Software Technologies, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.
Coverage & Scope
This Refund Policy covers Alchemy Software Technologies action and approach towards refunds. This Refund Policy does not apply to the practices of companies that Alchemy Software Technologies does not own or control or of persons that Alchemy Software Technologies does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Alchemy Software Technologies websites link.
When Do You Qualify For Refunds?
When you file a complaint to Alchemy Software Technologies, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.
How The Refund Takes Place?
• * Refund query is processed, analyzed and checked for veracity • * Match the query with the agreeable parameters and valid reference points • * Arrange for refunds in permissible situations and settle fully or partly, as the case may be
• * Sign a proof agreement • * Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course
• * The refund may take 5-7 business days to process, after the refund agreement is signed • * You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
Governing Law and Dispute Resolution
For Governing Law and Dispute Resolution on Product Services
The terms of this Agreement shall be governed, interpreted and construed in accordance with the laws of State of Delaware, United States if the Customer is located in United States of America; laws of England & Wales if the Customer is located in Europe. All disputes, differences, claims and demands arising under or pursuant to this Agreement shall be referred to arbitration and shall be adjudicated in accordance with the rules of International Chamber of Commerce (I.C.C) in English language in the State of California if the Customer is located in United States of America; in London, England if the Customer is located in Europe; in Pune, India if the Customer is in India; in Singapore if the Customer is located in Asia (except India) or Australia.
Alchemy Software Technologies may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at firstname.lastname@example.org.